Make a claim

How to make a claim

If your claim is for one of the following, you can submit an online claim:

Step 1: Pick your claim type and download your claim form.

If your claim is for one of the following, please complete an Accident & Sickness or Terminal illness claim form:

If your claim is for Involuntary Unemployment, please complete an Involuntary Unemployment claim form:

If your claim is for a Lifestyle Event, please complete a Lifestyle Event claim form:

For all other claims, including Life or Accidental Death claim, please call our claims specialists on

1800 800 230 Monday to Friday 8:30am - 5:00pm (AEST)

If you have been asked to complete an Ongoing Accident & Sickness claim form:

Step 2: Check that you have all the required information for your claim.

Include your policy / account number
Provide copies of any additional information or documentation that supports your claim, such as medical evidence, workers compensation documents, job seeking evidence or certified copy of a death certificate
Sign and date your claim form

Step 3: Send your completed claim form and supporting documents to us by: